Welcome to Jensi Cleaning Service Inc.! By booking our cleaning services, you agree to comply with the following terms and conditions.
1. Booking & Payment
- All bookings must be scheduled in advance via our website, phone, or email.
- Full or partial payment is required before service confirmation.
- Accepted payment methods include credit/debit cards, bank transfers, and online payments.
2. Cancellation & Rescheduling
- Clients must cancel or reschedule at least 24 hours in advance to avoid a cancellation fee.
- Same-day cancellations will be charged 50% of the service fee.
- Rescheduling requests are subject to availability.
3. Service Limitations
- We are not responsible for cleaning areas that are inaccessible or hazardous.
- Heavy lifting, deep stain removal, and biohazard cleaning require prior approval.
- Personal belongings should be secured before the cleaning service.
4. Satisfaction Guarantee & Refunds
- If you are not satisfied with our service, please notify us within 24 hours.
- We will arrange a re-cleaning if necessary.
- Refunds are subject to our Refund Policy terms.
5. Liability & Damages
- Our cleaners take great care, but in case of accidental damage, clients must report within 24 hours.
- Jensi Cleaning Service Inc. is insured but not responsible for damages to pre-existing fragile or broken items.
6. Privacy & Confidentiality
- All client information is kept confidential and will not be shared with third parties.
- Our staff respects your privacy and follows strict ethical standards.
7. Changes to Terms & Conditions
Jensi Cleaning Service Inc. reserves the right to update these terms at any time. Clients will be notified of major changes.
8. Contact Information
If you have any questions about these terms, please contact us:
📧 Email: info@jensicleaning.com
📞 Phone: +1 (647) 226 2516
📝 Contact Form: Submit a Request
By booking our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
